Center Director - Kansas City
Location: Omaha Nebraska
Description: LCA-Vision/LasikPlus is at present looking to employ Center Director - Kansas City right now, this position will be placed in Nebraska. More details about this position opportunity kindly see the descriptions. Job Purpose: Center Directors are accountable for the vision centers profit and loss, clinical and professional relations, while ensuring that patient care remains a priority. The Center Director works closely with the centers surgeon, optometrist, staff, and colleagues throughout the company, to provide excellence in patient care while growing a profitable business operation. Key responsibilities:1. General Management Is accountable for achieving monthly revenue goals through sound management of the discount strategy, management of costs, including Associate overtime, travel and inventory management and utilization of data and key reports Able to fill in for Technicians or Patient Care Representatives as needed Brings and sustains the center to an appropriate level of profitability Meets/exceeds center and market level key performance indicators, including conversion and show rate Ensures the centers look/feel/flow is congruent with providing an exceptional patient experience Closes the register daily and is responsible for cash management and loss prevention Manages the center hours and staffing schedule Identifies, manages and shares best practices 2. Talent Management Manages block time to uphold corporate standards, ensuring slot time availability for preops and treatments Coaches and develops Associates for optimal performance and succession planning Demonstrates company philosophy and culture Ensures Associates meet guidelines regarding certification requirements Ensures accountability for self and staff regarding company policies Monitors Associate files for certifications, training, and annual testing. Ensures all roles in the vision center work together to maximize conversions Provides clear communication to patients using the eyeConnect techniques to improve conversions Sets goals and provides feedback to center Associates to improve performance Ensures all Associates perform tasks ethically Uses patient survey results as guides to coach Associates 3. Compliance Manages costs relating to vendor management. Partners with vendor trainers as necessary Manages center real estate issues related to tenant improvement allowances, property management and leases Proactively ensures clinical and corporate standards are being met across all requirements such as spore testing, laser calibration and chart/records retention Participates in quarterly audits and center assessments to comply with corporate and clinical standards Prepares charts in accordance with company policies Contacts the Risk department as necessary for incident reports and other issues Inputs patient data and outcomes into system Oversees proper documentation and procedures are being executed4. Marketing Has knowledge of markets competitive landscape Engages in local marketing initiatives, both planned and spontaneous Participates in initiatives to help the local community Qualifications At least 5 years retail management experience, including supervising others P&L ownership experience Demonstrated ability to influence and manage a customer/patient centric environment Strong written communication skills Proven negotiating skills Effective interpersonal communication skills Must have 2 years + experience in the medical field Preferred Qualifications Prior industry experience COA certification Bachelors degree Experience with EMRs is preferred Billing and coding management
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If you were eligible to this position, please email us your resume, with salary requirements and a resume to LCA-Vision/LasikPlus.
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This position starts available on: Tue, 07 Aug 2012 11:55:51 GMT